FAQ
Most Popular Questions
  • How can I use my job posting to identify unqualified candidates?
  • Why can't I log in?
  • How do I choose a category for my job posting?
  • How do I change my password?
  • How do I post a countywide or nationwide Job?
  • Why can't I find my job posting on the site?
  • Why would I select additional categories or search areas for my job posting?
  • How do I expire a job posting?
  • How is keyword matching determined?
  • What does Status indicate?


  • All Questions

    My Account
    Job Postings
    CV Searches
    Job Folders
    Troubleshooting

    My Account
    Q: Why can't I log in? Top
    A: Follow these troubleshooting steps:
    • If you can't log in, you should first verify that you are using the correct Username and Password.
    • Verify that you are clicking on the Employer Log In at the top right-hand corner of the Monster homepage, not the My Monster Log In for Job Seekers.
    • If you have forgotten your Username, you may also use your account's email address in place of your Username to log in.
    • Forgot your Password?
    • Want to change your Password? Learn more.
    For additional assistance, contact a Member Services Representative at 1 800 509 659.

    Q: How do I change my password? Top
    A: You can change your password by following these steps:
    1. Click My Account in the top navigation bar.
    2. On the Account Info page, click Change Password in the Username/Password section.
    3. Fill out the required fields on the Change Password screen. Note: This screen opens up as a pop-up, so you may need to disable any software that disables pop-up windows.
    4. Click Change Password.

    Q: How can I change the company name that appears with my job postings? Top
    A: You can change your company name by sending an email to memberservices@monster.ie. Be sure to include your old and new company names, your name, and your Username. We will update your account information in our system and any Jobs that you have posted on our site within 48-72 hours after the change has been received.

    Q: How can I update my user information within my account? Top
    A: You can update your information by clicking My Account in the top navigation bar.

    Q: How can I update my company information? Top
    A: You can update your information by clicking My Account in the top navigation bar.

    Q: What is Express Checkout? (US Only) Top
    A: When you make a purchase on Monster, and pay with a credit card, you have the option of saving information about the transaction (click 'save for future use'). Doing so enables Express Checkout for future purchases. Express Checkout is a time-saving checkout method that selects the last credit card you used as your preferred means of payment. You can disable or change your Express Checkout card at anytime on the Account/Administration area of the site.

    Q: How do I manage Express Checkout? (US Only) Top
    A: You can change or disable the credit card associated with the Express Checkout option on the Account page, under Payment Options.


    Job Postings
    Q: How can I use my job posting to identify unqualified candidates? Top
    A: Post A Job features matching functionality which helps you sort qualified and unqualified responses based on whether they match four of your job posting criteria: Work Authorisation status, Educational Level, and Career Level. If a candidate does not meet your posting criteria, the subject line of their email response will read Monster CV DOES NOT MEET CRITERIA #123456 Job Title. The subject line will identify only the first posting criteria not met.

    Q: Why should I remove email and website links from my posting? Top
    A: Post A Job features matching functionality which helps you sort qualified and unqualified responses based on whether they match four of your job posting criteria: Work Authorisation status, Educational Level, and Career Level. If a candidate who uses the Apply Online feature does not meet your posting criteria, the subject line of their email response will read Monster CV DOES NOT MEET CRITERIA #123456 Job Title. The subject line will identify only the first posting criteria not met.

    Q: Will I be able to see all the candidates that apply to the job? Top
    A: Yes, all candidate responses will be sent to the proper Job Folder and your email address. If a candidate does not meet your job's criteria, the subject line will identify the criteria that did not match and the candidate's rating will be marked as Auto-Rejected in your Job Folder.

    Q: How does the matching feature rank candidates? Top
    A: No, this feature identifies the criteria not met in the following order: 1) Work Authorisation, 2) Distance from Job Location Postal Code, 3) Minimum Education Level and 4) Minimum Career Level. (For example, if the seeker does not meet Work Authorisation criteria then no other matches are checked.)

    Q: Do job seekers know they are being matched against job posting criteria? Top
    A: No. Job seekers are using Monster Apply Online and entering the profile data that applies to them including address, Work Authorisation status, Education, and Career Level. These fields are automatically part of the seeker's profile, not part of a screening questionnaire.

    Q: How does the Work Authorisation match work? Top
    A: When you specify the Country of Authorisation, the job seeker is prompted to provide Work Authorisation status within the Monster Apply Online process; your criteria and the job seeker's response are compared for a match. If there is no match, the seeker is identified as Does Not Meet Work Authorisation Criteria in the subject line of the email.

    Q: How does the Minimum Education Level match work? Top
    A: All job seekers using Apply Online are required to indicate their education level. When you select an education level as a criteria for your job posting, this information will be compared to the job seeker's response. Job seekers who do not meet the minimum education level will be identified as Does Not Meet Education Level Criteria in the subject line of the response email.
    • Secondary School: Earned a Leaving Certificate.
    • Certification: Completed an organised program of study given by a recognised body or authority in a given subject area (i.e., MCSE, Java, CFA, Series 7, etc.):
    • Vocational: Received training in a special skill to be pursued in a trade (i.e., mechanical, electrical, carpentry, etc.)
    • Some College Coursework Completed: Attended college but have not graduated.
    • Diploma: Completed undergraduate studies and earned a 3-year diploma at an accredited institution.
    • Bachelor’s Degree: Completed undergraduate studies and earned a 4-year degree (i.e., BA, BSc, etc.) at an accredited institution.
    • Master’s Degree: Completed post-college graduate studies and earned a master’s level degree (i.e., MBA, MBS, etc.) at an accredited institution.
    • Doctorate: Earned degree (i.e. PhD), title or rank of doctor from an accredited institution.
    • Professional: Earned a professional degree (i.e., law, medical, dental, etc.) at an accredited institution.

    Q: How does the Minimum Career Level match work? Top
    A: All job seekers using Apply Online are required to indicate their career level. When you select a minimum career level for your job posting, this information will be compared with the job seeker's response. Job seekers who do not meet the minimum career level will be identified as Does Not Meet Career Level Criteria in the subject line of the response email.

    Q: Why would I select additional categories or search areas for my job posting? Top
    A: Because job seekers often search in several related categories and nearby locations, posting your job in multiple category/search area combination increases the liklihood that more job seekers will see your job posting.

    Q: How do I choose a category for my job posting? Top
    A: One way to choose a category is to conduct a search on the site using different categories. That way, you can see how other employers advertise similar jobs.

    Q: Why can't I find my job posting on the site? Top
    A: Your payment method can influence how long it takes for your posting to be accessible on Monster. Credit card orders can take up to one hour. Invoice payments can take from 1-2 days. If you can't find your posting, and the timeframe suggest that it should be included on the site, please verify that your search criteria matches the information included with your posting.

    Q: Do I need to display an email address with my job posting? Top
    A: While providing an email address is mandatory when you post a job, you can prevent the address from appearing in your job posting by deselecting the checkbox next to the email field in the 'Choose Your Preferred Method of Contact' section.

    Q: Why did company information appear in my confidential job posting? Top
    A: If company contact information is appearing in a confidential job posting, check to ensure that you've selected I'd prefer to keep this posting confidential in the 'Choose Your Preferred Method of Contact' section. You can also verfiy that you have not included company information in your job description. We also recommend that you preview your confidential job posting, before completing the posting process, to ensure that company information is not included.

    Q: How do I post a countywide or nationwide Job? Top
    A: You cannot create a Job that will show up in all Search Areas across a county or country. However, you can select multiple Search Areas (for an additional fee). You can also type countywide or nationwide in the City/Town field. Your Job Posting will then be included in searches for the Location(s) you selected and statewide or nationwide will be displayed as the Location instead of the city or town.

    Q: How long will my job posting stay on the site? Top
    A: Most job postings are active for 60 days, while some promotional products may have different durations. You can manually expire a job posting at any time.

    Q: My Job Posting got a great response in the beginning, but now I'm getting very few CVs. Is something wrong? Top
    A: To improve the response to your Job Posting, you can try editing your wording to include more relevant information to help Job Seekers find your Job Posting. Changing the Category may also improve the response. You should also verify that the email address is functioning. All of these edits may be performed at no additional charge.

    Q: How do I include an auto-reply letter with my job posting? Top
    A: When you post a job, you'll have an opportunity to include an auto-reply letter that will be sent to job seekers who apply to your job posting via Monster's Apply Online feature. You can either select a letter from your Hiring Library or create a new letter. If you choose an existing letter, you can send it as it is, or customise if for the job posting. If you create a new letter, or update an existing letter, you can save it for future use by completing the Copy to Hiring Library section.

    You can also add an auto-reply letter to your job posting after your job has been posted. Simply click the edit link, associated with the posting on the Manage Postings page, followed by the Auto-Reply tab. You can then choose an existing letter or create a new letter to include with your posting. You can also stop sending a letter that's included with a posting on this page.

    Q: Why do I have to choose whether to publish my vacancy EU-wide? Top
    A: It is the employer’s decision whether to publish a vacancy EU-wide. By giving your consent, you can have your vacancy advertised through the European Public Employment Services (EURES) portal. You may wish to think about the skills and competence requirements related to the vacancy and whether there are suitable local candidates before publishing EU-wide. You will be able to change your decision about where you advertise the vacancy at a later stage if you wish.

    Q: How do I edit my job posting? Top
    A: From the Manage Jobs page, click the Edit link associated with the job posting. You can then edit the contents of the job posting folder.

    Q: How do I expire a job posting? Top
    A: From the Manage Jobs page, click the Expire link associated with the job posting.

    Q: How do I renew my job posting? Top
    A: From the Manage Jobs page, click the Renew link associated with the job posting. You can renew your job posting for 60 days from the renewal date.

    Q: If I fill a position, can I use time left on my job posting for a new job? Top
    A: Your 60-day job posting is only valid for the original job/position that was entered when you completed the posting process. You cannot substitute jobs.

    Q: How do I find an old job posting? Top
    A: You can find previous job postings on the Manage Jobs page under either the Expired or Archives tabs.


    CV Searches
    Q: How do I edit my default CV Search and Search Results settings? Top
    A: You can edit your settings by clicking Edit My Settings on the Search or Search Results pages, or by clicking My Account in the top navigation bar and then clicking the Preferences tab on that page.

    Q: How is keyword matching determined? Top
    A: The Keyword Match score is based on the search terms (Keywords or phrases) that you enter on the Search page. CVs move up the list if they have: 1) More instances of the search terms entered. 2) Search terms that appear in relatively few other CVs. 3) Search terms closer together in the CV’s text. CVs that have the opposite qualities move down, or off, the list.

    Q: What does Status indicate? Top
    A: The Status is the stage of the hiring process that the Job Seeker currently is in. The choices include CV Received, CV Reviewed, Phone Screen, First Interview, Second Interview, Offer, and Recruited.

    Q: When I try to search for CVs, I get the following error: You are not authorised as a licensed user for this function. What does this error mean? Top
    A: This message will appear when you have improperly logged out of your account. It is recommended that you use the Log Out button in the top right hand corner of the screen. If you close your browser without logging out of the system, the system will think you are still active within the system and will not let you log back in.

    This message will also appear when another user is logged into your account and is accessing the CV search feature.

    To log back in, you will either have to wait until the system times out or call a Member Services Representative to reset your license.


    For additional assistance, contact a customer service representative at 1 800 509 659.


    Q: What are CV Views and how are they calculated? Top
    A: A CV View is added for each time a user views a CV or performs an Action on a CV outside of a Job Folder. Views and Actions performed on CVs within a Job Folder do not count against the View cap. To minimise the amount of Views you use, we recommend adding CVs to a Job Folder and performing Actions on them from within that Job Folder.
    You can view your CV Views from the Reports tab on your My Account page.

    Q: How do I find a CV by its number or by a Job Seeker's name? Top
    A: To find a CV by its number:
    1. Go to the CV Search page.
    2. Change Search By Date to From Today to All CVs.
    3. Enter the CV Number in the Keyword Search field.
    4. Click Search and the system will locate and display the CV.
    To find a CV by a Job Seeker's name:
    1. Change Search By Date to From Today to All CVs.
    2. Enter the Job Seeker's name in the Keyword Search field.
    3. Click Search and the system will locate and display the CV.

      Q: What do the Education Levels mean? Top
      A:
      • Secondary School: Earned a Leaving Certificate.
      • Certification: Completed an organised program of study given by a recognised body or authority in a given subject area (i.e., MCSE, Java, CFA, Series 7, etc.):
      • Vocational: Received training in a special skill to be pursued in a trade (i.e., mechanical, electrical, carpentry, etc.)
      • Some College Coursework Completed: Attended college but have not graduated.
      • Diploma: Completed undergraduate studies and earned a 3-year diploma at an accredited institution.
      • Bachelor’s Degree: Completed undergraduate studies and earned a 4-year degree (i.e., BA, BSc, etc.) at an accredited institution.
      • Master’s Degree: Completed post-college graduate studies and earned a master’s level degree (i.e., MBA, MBS, etc.) at an accredited institution.
      • Doctorate: Earned degree (i.e. PhD), title or rank of doctor from an accredited institution.
      • Professional: Earned a professional degree (i.e., law, medical, dental, etc.) at an accredited institution.

      Q: How can I improve my keyword search results? Top
      A: To learn more about using Keywords, click the Keyword link next to the Keyword Search field. There you will find tips including search string examples and how to use Boolean Logic operators.
      For additional assistance, contact a Customer Central Representative at 1 800 509 659.

      Q: How do I send letters to candidates? Top
      A: To send a letter to a candidate, click the candidate's name on the Manage Candidates page. Doing so will take you to the candidate's CV. Now click the Send a Letter link located above the candidate's CV. You can then either select a letter from your Hiring Library or create a new letter to send to the candidate. If you choose an existing letter, you can send it as it is, or customise it as required. If you create a new letter, or update an existing letter, you can save it for future use by completing the Copy to Hiring Library section.


      Job Folders
      Q: How do I copy a job posting? Top
      A: From the Manage or Preview Job page, click the Copy link. This will copy the contents of this job into a new folder.

      Q: How can I Forward multiple CVs? Top
      A: Select all the CVs you want to Forward by putting a check into each CV's corresponding box in the far-lefr column. Then select Forward CV from the Action drop-down menu and click Go. You will then be asked to enter the email address where you want to forward the CVs to.

      Q: How do I delete CVs from a Job Folder, or delete a Folder altogether? Top
      A: You cannot delete CVs or Folders. To hide CVs or Folders from view, use the Filter feature to customise your view. For example, you may rate CVs you want to hide as Rejected so that you can easily filter out those CVs.


      Troubleshooting
      Q: What browsers are supported by Monster? Top
      A: Monster supports the browsers (and operating systems) listed below. To take full advantage of the Monster for Employers website, we recommend that you use a supported browser. If you are using a non-supported browser, please upgrade your browser or contact your IT department for assistance.

      Windows OS

      • Internet Explorer 7.x
      • Internet Explorer 8.x
      • Firefox (Mozilla) 3 (Latest Revision)

      Mac OS

      • Safari (Apple) 5 (Latest Revision)

      Q: How do I copy and paste text? Top
      A: Follow these steps:
      • Selecting: Click and drag your mouse cursor over the text or link that you wish to copy.
      • Copying: With the text now selected, press the CTRL key (CMD key for Macs) and press C.
      • Pasting: Click the mouse on the place where you wish to paste the information, and press CTRL + V (CMD + V for Macs).

      Q: I'm having trouble accessing the link provided to me in an email. What am I doing wrong? Top
      A: Check to see if your browser is receiving the entire link that we provided. Sometimes, if the URL is too long, your email programme may display it on 2 lines, and the second line is not sent to your browser. If that's the case, copy (CTRL + C; CMD + C for Macs) and paste (CTRL + V; CMD + V for Macs) the complete URL into the address bar of your browser.

      Q: What are some common error messages? Top
      A: Common error messages include:
      Microsoft OLE for SQL server error - Occurs when our database management system that responds to queries is not functioning correctly. This may prevent you from logging in, or accessing resumes and agents.

      HTTP 404 File Not Found or Page Cannot Be Displayed - Occurs if there is a failure in the connection between your browser and our server, or if the URL is not entered correctly. You can often bypass this error by clicking refresh or reload on your browser toolbar.

      HTTP 500 Internal Error - Occurs when the file or Web page cannot be accessed because of server-configuration problems.

      CreateRecordset error '8004166a' Expecting Phrase - Occurs when there is extra punctuation in the criteria of a keyword search. For example, if you had a comma after your last keyword, this error would occur. More keyword search tips.

      Q: How do I clean out my cache or my temporary Internet files? Top
      A: P>Follow these instructions to delete your cookies:

      Internet Explorer and AOL for Windows

      1. Click on the Start menu, point to Settings and click on Control Panel.
      2. Double click the Internet Options icon. 
      3. On the General tab, click the Delete Files button.
      4. On the Delete Files pop up box, click OK. (For IE 6.0, there is a Delete Cookies button on the General tab.  For previous versions, continue with the following steps..)
      5. Click on the Settings button. 
      6. Click on the View Files button.
      7. On the Edit menu, click Select All.
      8. On the File menu, click Delete.
      9. On the Warning pop up box, click OK .
      10. Close this window.  Click OK on Settings.  Click OK on Internet Options.  Close the Control Panel.
      11. Close Internet Explorer or AOL before accessing Monster again.

      Internet Explorer for Macintosh

      1. On the Edit menu, click Preferences.
      2. Click Cookies.
      3. Click the Cookie that you want to delete.
      4. Click Delete, and Click OK .
      5. Close Internet Explorer before accessing Monster again.

      Netscape for Windows

      1. Go to Program Files, Netscape, Users, your current user profile folder, and locate the file called cookies.
      2. Right-click it and select Delete.
      3. Close Netscape before accessing Monster again.

      Netscape for Macintosh

      1. Go to your System Folder, open Preferences, and open Netscape Users. Locate the Magic Cookie file.
      2. Put it in the trash, and then empty the trash.
      3. Close Netscape before accessing Monster again.

      Q: How do I enable cookies? Top
      A: Please follow these instructions for enabling Cookies:

      Internet Explorer 6.0 for Windows

      1. Click Start menu from Desktop.
      2. Point to Settings.
      3. Click Control Panel.
      4. Click the Internet Options icon.
      5. Select the Privacy tab.
      6. Move the Privacy settings slider to Medium.
      7. Click OK .
      8. Close Control Panel.

      Internet Explorer 5.X and AOL 7.0/6.0/5.0 for Windows

      1. Click Start menu from desktop.
      2. Point to Settings.
      3. Click Control Panel.
      4. Click the Internet Options icon.
      5. Select the Security tab.
      6. Click the Internet icon.
      7. Click Custom Level.
      8. Scroll down until you see Cookies.
      9. Select Enable under Allow cookies that are stored on your computer.
      10. Select Enable under Allow per-session cookies (not stored).
      11. Click OK, and click OK again.
      12. Close the Control Panel.

      Internet Explorer for Macintosh

      1. Click the Edit menu.
      2. Click Preferences.
      3. On the left margin, click Cookies under Receiving Files.
      4. Next to When receiving cookies:, select Never Ask.
      5. Click OK .

      AOL for Macintosh

      1. Click the My AOL menu.
      2. Click Preferences.
      3. Click the WWW icon.
      4. Click Advanced Settings.
      5. On the left margin, click Cookies under Receiving Files.
      6. Next to When receiving cookies:, select Never Ask.
      7. Click OK and click OK again.

      Netscape 6.X

      1. Click the Edit menu.
      2. Click Preferences.
      3. On the Categories list, click Cookies below the Advanced option.
      4. Select Accept all cookies.
      5. Click OK.

      Netscape 7.X

      1. Click the Edit menu.
      2. Click Preferences.
      3. On the Privacy and Security list, click Cookies.
      4. Select Accept all cookies.
      5. Click OK.