FAQ
Most Popular Questions
  • I forgot my password. How do I log in?
  • I forgot my username. How do I log in?
  • How do I change my password?
  • How do I change my email address?
  • How do I search for jobs on Monster?
  • How can I get more relevant search results?
  • How can I get more information about a job posting?
  • How do I know if a job posting I received via an email is legitimate?
  • Why should I create a Profile?
  • How do I update my Profile?
  • How do I create and post a CV on Monster?
  • How do I add more information to my CV?
  • Who will see my CV?
  • How can I confirm if my CV and cover letter have been submitted?
  • What is a Saved Search?
  • What happens when I apply online for a job that's posted on Monster.ie?
  • Why should I create a cover letter?
  • How do I delete all cookies?
  • How can I report a questionable job posting?


  • All Questions

    Profile
    CV
    Job Search
    Job View
    Apply
    Troubleshooting

    Profile
    Q: I forgot my password. How do I log in? Top
    A: Click the 'Sign In' box in the upper right-hand corner of the page. You’ll get a pop-up window with a 'Forgot Password?' link. Click the link. Then enter the email address you use for your Monster account. Click 'Submit' and we’ll send you instructions for resetting your password.

    Q: I forgot my username. How do I log in? Top
    A: Your username should be your email address. If that's not working, contact us at http://my.monster.ie/contactus/.

    Q: How do I change my password? Top
    A: Go to Preferences at the top of any page. Click on Change Password. Enter your new password.

    Q: How do I change my email address? Top
    A: Go to Preferences at the top of any page. Click on Change Email. Enter your new email address.

    Q: How do I update my Profile? Top
    A: First, log in to your Monster account. Then select Profile & CV at the top of the page. Then select Profile.

    Q: How do I change my email subscriptions? Top
    A: Go to Preferences at the top of any page. Click on Communications & Forums and make your changes.

    Q: Will my contact information be sold to any third parties? Top
    A: Monster does not disclose to any third party your name, address, email address, or telephone number without your consent, except to the extent necessary or appropriate to comply with applicable laws, or in legal proceedings where such information is relevant. For more information, please read Monster's Privacy Policy.

    Q: I'd like to cut down on the number of emails I get from Monster Top
    A: The suggestions below are related to the different types of emails you could be receiving.

    Monster Communications: When you created your account, you chose whether you wanted to receive Monster Updates and Monster Partner Offers. To change this option, go to Preferences at the top of any page and update your choices in the Communications & Forums section.

    Two emails from one employer: Some employers have search agents who look for CVs that match selected criteria. If you've updated your CV recently, an agent might mistake your current CV for a new one and send you another email.

    Saved Search alerts: You can control the frequency of your saved search alerts by editing your Saved Searches. You can choose to receive emails less frequently or not at all.

    If you're still getting too many emails, Contact Us and our Customer Service staff will help you.

    Q: I'm not looking for a job anymore. Should I cancel my account and remove my CVs? Top
    A: If you're not job hunting now, it's easy to adjust your account status. Go to Settings. Then you can decide what options you want to change.

    For example, you can make your CV private (employers won't see it), deselect your email and job alert choices, or change any other preferences.

    Also, if you have any Saved Searches, you can stop receiving email updates and still store your searches for another time. Just change the Email Frequency to Never.

    Q: Why should I create a Profile? Top
    A: Your Profile contains a collection of professional and personal details that is used to match you to job opportunities and personalised career advice - and to help you create your CV. A completed Profile lets you customise your Monster homepage, see recommended jobs based on your interests, and even compare your career progress with others in your profession. Go to Profile.

    Q: Can I use my Employer username and password for my Seeker account? Top
    A: No. These are two separate accounts.

    Q: What should I do if I have not received the email that allows me to create a new password? Top
    A: The email might have been accidentally flagged as spam. Try looking for it in your spam folder. If that doesn't work, Contact Us.

    Q: Does my account expire? Top
    A: Protecting your account data is a high priority at Monster. If you do not log in to your account for an extended period, your account will expire and all applicable account data will be deleted. If your account was deleted, you can create a new account. You can use your previously deleted email address and password or you can use a new email and password.


    CV
    Q: How do I create and post a CV on Monster? Top
    A: You can create and post your CV when you create your account and when you apply for a job, or at any other point, by clicking Profile & CV on the main Monster navigation bar, or by clicking Create CV on the main CVs page.

    Build my CV online (recommended)
    Monster's CV builder is the quickest and most effective way to create your CV online. You can use data that you entered in your Profile to populate your CV or you can create one on your own. When you're done, you can preview you CV and add more information, or you can edit your CV whenever you'd like.

    Upload my CV
    This option allows you to upload your existing CV so employers can access, view, and print your CV in Word. If you've already created and saved a Word version of your CV, this may be the choice for you. Note: When you upload a CV on Monster, you'll have the option of hiding your contact information, your current employer, and your references from employers conducting CV searches. If you choose this option, make sure you remove this information from your CV text before you upload your CV.

    Copy & paste my CV
    This option allows you to copy and paste a CV from an existing document. You can copy and paste from a Word or an RTF document and format the CV to fit your style. Note: When you create a CV on Monster, you'll have the option of hiding your contact information, your current employer, and your references from employers conducting CV searches. If you choose this option, make sure you remove this information from your CV text before you copy and paste it.

    Q: How do I add more information to my CV? Top
    A: After you complete the initial CV steps, you can view your posted CV. At this point, you can edit individual sections and add more career-related information. You can update your CV at any time by selecting the desired CV on your Manage CVs page.

    Q: How can I change the contact information on my CV? Top
    A: You can edit contact information anytime if you created a CV using the Upload or the Copy & Paste feature. If you're using the online CV Builder, you can edit your contact information, with the exception of your name and email address. You have the option of saving this information back to your Profile so your account contains your most-recent contact information.

    Q: Who will see my CV? Top
    A: When you create your resume you'll choose a CV Status, which determines who can see your CV. You have three choices.
    • If you select private, your CV will not be seen by employers conducting CV searches. However, you can use your private CV to apply for jobs.
    • If you select a CV status of public, employers will be able to find your CV and match you to specific jobs.
    • If you select confidential, employers will not see your name, your contact information, your current employer, or your references. If you apply for a job directly to a company via a Monster job posting, the information you've marked as confidential will be visible so the employer can contact you.

    Q: What's the difference between a visible and a private CV? Top
    A: If you select private as your CV status, your CV will not be seen by employers conducting CV searches (but you can still use your private CV to apply for specific jobs online). If you select a CV status of visible, employers will be able to view your CV and match you to their available jobs.

    Q: What are CV Views? Top
    A: Your CV Views indicates the number of times your resume has been viewed by employers. Employers can view your CV as a result of a CV search (if your CV status is visible) and when you use the CV to apply online. In both cases, each time an employer makes a request to view your CV, your CV view number increases. (Monster does not track who views your CV, only the number of times a CV view is requested.)

    Q: How can I increase my CV views? Top
    A: The most effective way to increase your CV views is to set your CV status to visible. This will make your CV visible to employers who conduct CV searches.If your CV is visible and you still feel your views are low, try including more words relevant to your target job. When employers search for CVs, they enter keywords that match the background needed for a job. For keyword ideas, look at sample job titles and descriptions to see what words employers are using in their job postings. Also, be specific with the title of your visible CV. An accurate title will make your CV stand out.

    Q: Who is viewing my CV? Top
    A: Monster does not track who views your CV, only the number of times a CV view is requested by an employer. Employers can view your CV when they conduct a CV search (if your CV status is visible) and when you use the CV to apply online. In both cases, each time an employer makes a request to view your CV, your CV view number increases.

    Q: What happens when I delete a CV? Top
    A: If you delete a CV, it will be permanently deleted and irretrievable, except for an archive copy that Monster is required by federal regulation to maintain for a period of up to two years. If you delete a CV that you used to apply online for a job or that was searchable, employers, recruiters, and others who have paid for access to the Monster CV database, or have paid to obtain a copy of that database, as well as parties who have otherwise gained access, may have retained a copy of your CV in their own files or databases. Monster is not responsible for the retention, use, or privacy of CVs in these instances.

    Q: How can I set contact preference to both phone and email? Top
    A: If you select a contact preference, you must choose either phone or email. Making this choice indicates only a primary preference. Your preference will not prevent an employer from contacting you using an alternative method. If you do not want to indicate a contact preference, leave this selection blank.

    Q: What are the guidelines for uploading a Microsoft Word CV? Top
    A: Please review the following guidelines before you upload a Word CV:
    • Your CV must be in Word format and smaller than 500 KB. If you used another application to create your CV, please use the Copy & Paste option instead.
    • All images must be removed before uploading.
    • If you're using Word's Track Changes tool, you'll need to accept or reject all changes on your CV and save it to your computer before uploading.
    • CVs that contain viruses will not be accepted.

    Q: What happens when I upload my Word CV? Top
    A: When you upload your CV in Word format, you'll be able to add other details, such as the CV title and description.Once you have uploaded your CV, you'll be able to make changes in the Rich Text editor, and this CV can also be downloaded into a Word document.

    Q: How can I confirm if my CV and cover letter have been submitted? Top
    A: You'll receive an email from Monster indicating your CV has been submitted. You can also view your CV on your Manage CVs page.

    Q: How can I make sure that Employers find my CV? Top
    A: Set your CV to public status. When you complete your CV, you'll be asked a series of questions that Employers use to search CVs. Provide as much detail as possible. This will help your CV stand out in the Employer's search results.


    Job Search
    Q: How do I search for jobs on Monster? Top
    A: You can Search or Browse. When you Search, you use Keyword, Location, Job Title, and other fields to get matching jobs. When you Browse, you see the number of jobs there are for each category you choose, which lets you narrow down your results before you get them.

    Q: How can I get more relevant search results? Top
    A: With the Search tool, try changing your keywords, choosing a different but similar industry, or changing the radius around the location. You can also sort the results by various fields. Try switching to the Browse tool. When you select a search criterion, the job counter reveals how many jobs there are in that category. Each time you add a criterion (e.g. industry) the count is updated to reflect all selected criteria at that point. Click View jobs now at any time.

    Q: What's the difference between Search and Browse for jobs? Top
    A: When you Search, you use Keyword, Location, Job Title, and other fields to get matching jobs. When you Browse, you see the number of jobs there are for each category you choose, which lets you narrow down your results before you get them. Use Search when you know exactly what you're looking for. Use Browse when you're open to a range of possibilities from your selected criteria.

    Q: What do the numbers mean next to each Browse by section? Top
    A: These numbers tell you how many jobs there are that match each browse by section.

    Q: Why aren't there more results in my search? Top
    A: There might be too many words in the Keywords field. Try single words or different word combinations. Also, expand your Location radius, try a different but similar industry, or rephrase the Job Title.

    Q: What is a Saved Search? Top
    A: A Saved Search stores your search criteria. You can then retrieve and run that search whenever you want. After you a save a search, you can set it up to run periodically and, if you'd like, we'll email the results to you. Be sure to add Monster.ie to your recognised/trusted sender list.

    Q: How do I save a job search? Top
    A: Define your search criteria and click Search. Then click the Create Email Alert link on the results page. Log in to your account if you're not already logged in. Give the saved search a name. Choose how often you want to receive email results. Click Save. You can save up to five searches at one time.

    Q: What is a job search Really Simple Syndication (RSS) feed? Top
    A: RSS is a format for delivering regularly changing web content. If you have the RSS Reader software, you can save your job search as an RSS feed. Then Monster will stream updated results to you via a standard XML feed.

    Q: How do I get the RSS software? Top
    A: Feed Reader or News Aggregator software allow you to grab the RSS feeds from various sites and display them for you to read and use. A variety of RSS Readers are available for different platforms. Some popular feed readers include Amphetadesk (Windows, Linux, Mac), FeedReader (Windows), and NewsGator (Windows - integrates with Outlook). There are also a number of web-based feed readers available. My Yahoo, Bloglines, and Google Reader are popular web-based feed readers. Once you have your Feed Reader, it is a matter of finding sites that syndicate content and adding their RSS feed to the list of feeds your Feed Reader checks. Many sites display a small icon with the acronyms RSS, XML, or RDF to let you know a feed is available.

    Q: What is Monster Diversity and Inclusion? Top
    A:
    • If the email contains a link, don’t use it. Go the company’s website via another method.

    • If the email includes a job opportunity, the job should be listed on the company’s website. Call the company directly, using it publicly listed phone number.

    • Research the company by conducting an internet search or by using the Better Business Bureau.

    • Do not share personal information unless you are confident the other party is who they claim to be. The following information is not collected by Monster and should not be included on your CV:

      • PPS number

      • Driver license number

      • Bank account information

      • Credit card information

      • Passwords

    Q: How can I get more information about a job posting? Top
    A: Employers post their own jobs and are responsible for the content. Try getting in touch with the company via their website. You can also go to Monster's Contact Us page.

    Q: What do the small icons refer to in the Job Search results page? Top
    A: The small icons on the page have the following meaning:
    • Map: Click the purple push pin to see the location of the job on a map.
    • Video: Click this icon to view the company’s video for the job posting.
    • Salary: A green currency icon means the employer has provided salary information for this job. Click this icon to see the salary range provided by the employer. A purple currency icon means the employer has not provided salary information for the job. Click this icon to see an approximate salary range for this job provided by Salary.com.
    • Actions: Displays the actions available for this job. Use this icon to save a job so you can apply for it later.


    Job View
    Q: How can I email a copy of a job posting to a friend? Top
    A: On the Job View page, you'll see a Job Tools box on the right-hand side of the page. Click the Email link to email a copy of a job posting.

    Q: How do I print a job posting? Top
    A: On the Job View page, you'll see a Job Tools box on the right-hand side of the page. Click Print to print a job posting.

    Q: Where can I find the salary information for a job? Top
    A: Not all employers include salary information with their job postings. When the salary is included, you can see it in three places:
    • On the Job View page for the job: go to the bottom of the Job Summary box on the left-hand side on the page.
    • On the Job Search Results page: hover your mouse over the currency icon for the job.
    • On the Job Search Results page: hover your mouse over the Job Title to see the job details box.

    Q: Why isn't salary information available for all jobs? Top
    A: Not all employers include salary information with their job postings.

    Q: How can I get more information about a job posting? Top
    A: Employers post their own jobs and are responsible for the content. Try getting in touch with the company via their website. You can also go to Monster's Contact Us page.

    Q: Does Monster ensure that job postings are from reputable companies? Top
    A: We want our job seekers have a safe job search environment. Monster's Terms of Use prohibits the posting of any job opportunity that requires an up-front or periodic payment. However, in special circumstances, such as work-from-home jobs, Monster may allow a company to post opportunities that require an up-front fee. Before doing so, Monster requires these companies to agree and adhere to a variety of standards and measures designed to protect Monster's job seekers, including clear disclosure of the fees involved and a reasonable refund policy.If it is brought to our attention that a company is not disclosing an up-front fee, or a company asks the job seeker to participate in any fraudulent activity, then Monster will remove these job postings. Monster acts as a venue for employers to post job opportunities and for candidates to post CVs. It's up to the seekers to decide whether they want to pursue a job opportunity, based on their interactions with the company. Consult our Safe Job Search page for more information.

    Q: How do I know if a job posting I received via an email is legitimate? Top
    A: Monster is dedicated to providing the safest possible environment for you to search and apply for jobs. Be wary of email spoofs and phishing. Both practices concern email where the “from” address has been forged to make it appear as if the message came from somewhere, or someone, other than the actual source.
    Because all companies are susceptible to these scams, you could receive an email that appears to come from a Monster email address or that falsely represents Monster. These emails are usually sent from a general spam email list and not from email addresses stored in a Monster database. These emails do not come from, or through, Monster.
    Here are some ways to prevent being lured in by fraudulent email:

    Disregard all emails that offer employment opportunities involving money transfers.
    • Verify the legitimacy of the email, company, and job opportunity.
    • If the email contains a link, don’t use it. Go the company’s website via another method.
    • If the email includes a job opportunity, the job should be listed on the company’s website. Call the company directly, using its publicly listed phone number.
    • Research the company by conducting an internet search or by using the Better Business Bureau.
    • Do not share personal information unless you are confident the other party is who they claim to be. The following information is not collected by Monster and should not be included on your resume:
      • Social Security number
      • Driver license number
      • Bank account information
      • Credit card information
      • Passwords

    Protect yourself from employment-opportunity fraud by looking for these warning signs:
    • Email-only communication
    • Overly-simplified requirements/qualifications
    • Ability to work from home or only for 2-3 hours a day
    • Broken English, spelling mistakes, or grammar errors
    • Requests for bank account information or Personal Public Service number
    • Management of monetary transactions
    • Repackaging or reshipping from your own home
    • Compensation based on using funds you withdrew from a banking account

    Be wary of any email that asks you to download a tool or update your account or access agreement.
    Monster will never send an email requesting that you take these steps or ask you for your account username and password.
    The precautions listed above will help you evaluate whether an email or job opportunity is legitimate. When in doubt, follow your instincts - if it looks too good to be true, chances are it is.
    To learn more about email scams, see the Federal Trade Commission's "How Not to Get Hooked by a Phishing Scam," and the Anti-Phishing Working Group.
    For more information on Internet security, please consult our Tips for a Safe Job Search.

    If you receive an email that appears to be from Monster, and are concerned about its legitimacy, please Contact Us. Providing us with a detailed description of the email will help us prevent similar fraud in the future.

    Q: How can I report a questionable job posting? Top
    A: On the Job View page, click the Report this job link in the upper-right corner of the screen. Or, contact us with information on the job posting.


    Apply
    Q: What happens when I apply online for a job that's posted on Monster.ie? Top
    A: Employers receive your CV and cover letter (if you included one) via email and also within their applicant tracking folders on Monster. You will receive a confirmation email from Monster stating that your CV was sent successfully. You may also receive an email from the Employer confirming the receipt of your CV. Please note that some Employers and Recruiters may not respond immediately to your CV submission.
    After you apply for a job, your complete application is then listed on your Apply History page and can be tracked from there.
    Note: Some employers use the Apply button to take you directly to their company website. For those job applications, and for applications that you send directly to the company via email, fax, or postal mail, a record of the application will not show up on your Apply History page.

    Q: Do I need to have a Monster member account to apply for jobs? Top
    A: Yes. It's fast and easy, though, and can be done as part of your first job application! Click Apply and enter your email address and a password. Then you can complete your job application. Plus, you'll have access to all of Monster's job search and career management tools! Or you can Become a Member now.

    Q: Do I need a CV to apply to a job posting? Top
    A: Yes, you will need to include a CV when you apply online. You can create your CV as part of your first job application. When you click Apply on a job posting, you'll have an opportunity to create and include a CV using one of these methods:
    1. uploading your current CV from your computer
    2. copying and pasting your current CV
    3. building a new CV from scratch using the Monster CV Builder tools.

    Q: Why should I create a cover letter? Top
    A: A cover letter lets you call attention to your unique skills or an unusual job history. You can also emphasise your work experience more concisely in a cover letter. You can create a cover letter on the Cover Letter Builder page (or click Cover Letter under Profile & CV on your Monster homepage navigation bar). You can customise your letter later, when you apply for a job. Not sure what to write? Use one of the cover letter templates on the Cover Letter Builder page.

    Q: Why didn't I receive a response when I applied online? Top
    A: Each company has its own method for evaluating CVs. A small company may send a personalised response indicating that your CV was received. Many larger companies have automated email replies. Some companies do not acknowledge the receipt of a CV unless they want to initiate the interview process.

    Q: How can I apply for a job that doesn't include an Apply link and has no contact information? Top
    A: Contact Us with the following information about the job posting: the URL (complete webpage address), the name of the company posting the job, the title of the job, the location of the job, and your contact information. We'll need to contact the company so they can update the job posting to include an apply method.

    Q: How can I track the jobs I've applied for? Top
    A: Click the Jobs tab in the main navigation bar. Click Apply History in the dropdown menu. You'll see the jobs you've applied for in the past 18 months. Your Apply History is also available on the Jobs landing page and in your Monster homepage widgets.
    Note: Some employers use the Apply button to take you directly to their company website. For those job applications, and for applications that you send directly to the company via email, fax, or postal mail, a record of the application will not show up on your Apply History page.

    Q: Can I apply for the same job more than once? Top
    A: No. Once you've applied for a job, you won't be able to apply for that job again.

    Q: What is Apply Status? Top
    A: This lets you know the status of your CV submission. A status of Sent indicates your CV and cover letter (if included) were successfully sent. Received indicates your CV and cover letter were received by the employer. Viewed indicates your CV and cover letter were opened and viewed by the employer.


    Troubleshooting
    Q: What Internet browsers does Monster support? Top
    A: All browsers can be used on Monster web sites, however we do recommend that you use one of our supported versions to give you the best experience.

    Browsers that are recommended on our site:
    • IE7 and up
    • Firefox 11 and up
    • Chrome (latest version)
    • Safari 5 (latest version)

    Please Note: Mac users do not have access to the formatting toolbar during the job posting process. Mac users may experience issues with copying and pasting job description text, including the appearance of unwanted characters and HTML code. Please remove unwanted characters/code prior to submitting the job posting.


    Q: Why am I having problems accessing certain pages on the site ? Top
    A: To maximise performance, Monster passes information to and from your computer on a regular basis. Some site features (e.g., account login, saving jobs) may not function correctly when there is Internet security or firewall software running on your computer. Your software (e.g., browser, pop-up blocker, firewall) will likely have settings that allow you to specify certain blocked information can be passed from our site. The settings to investigate are cookie blocking, ad blocking, and blocking of referrer information. For assistance, contact the support department for the software in question.

    Q: Why doesn't the link you sent me in an email work? Top
    A: Check to see if your browser is receiving the entire link we provided. Sometimes, if the URL is too long, your email program may display it on two lines, and the second line is not sent to your browser. If that's the case, copy (CTRL + C; CMD + C for Macs) and paste (CTRL + V; CMD + V for Macs) the complete URL into the address bar of your browser.
    If this doesn't work, please contact us with us much of the following information as possible: first name, last name, street address, city, region, country, post code, and phone number.

    Q: How do I clean out my cache or my temporary Internet files? Top
    A: Please follow these instructions for cleaning out your temporary Internet files or cache:

    Internet Explorer
    1. Depending on which version of Internet Explorer you're using, you'll click either View or Tools on the tool bar at the top of the browser and then select Internet Options. The pop-up screen defaults to the General tab.
    2. Under Temporary Internet Files, click Delete Files.
    3. Click OK and you're all set.

    Firefox (Mozilla)
    1. Open Firefox (Mozilla).
    2. Click the Tools menu.
    3. Click Options.
    4. Click Privacy.
    5. Click the Clear button for cache.

    Safari (Mac Users)
    1. Click the Safari menu and select the Empty Cache option.
    2. Click the Empty button in the dialog that appears to confirm the deletion of your cache.
    3. Restart your computer.

    Google Chrome
    1. Click the Tools menu.
    2. Select Clear Browsing data.
    3. Select the checkboxes for the types of information you wish to remove. Click a link below to find out more about each option.
    4. Use the 'Clear data from this period' drop-down menu to select how much of your information you want to delete. By default, Google Chrome only clears information collected in the last 24 hours. To clear browsing information from a longer period of time, select another option in the drop-down menu. To wipe out all data, select the Everything option.
    5. Click the Clear Browsing Data button.

    America Online Version 9.0
    1. Click Settings, located just below the menu bar at the top of the screen.
    2. What you see next will depend on whether or not you are logged in to AOL.
    • If you are not logged in to AOL, the AOL Settings dialog window will appear. Click Internet Properties.
    • If you are logged in to AOL, the Settings Main dialog window will appear. Click on Internet [WWW] Options.
    3. In the AOL Browser Settings window that appears, click the Internet Explorer Settings link on the right. (Alternatively, you can click the Clear My Footprints tab, the Clear My Footprints button, and the Yes button on the Clear My Footprints confirmation window, thus skipping the need for step 5 below.)
    4. Click the Delete Files button. Click the OK button on the Delete File dialog window to confirm the deletion of your temporary internet files. Click the OK button again to close the AOL Internet Properties dialog window.

    Netscape
    1. Click Edit on the tool bar at the top of your browser and then select Preferences.
    2. Expand the Advanced category by clicking the + sign next to the word Advanced.
    3. Click Cache, then click Clear Memory Cache and then Clear Disk Cache.
    4. Click OK and you're all set.

    Q: What are cookies? Top
    A: Some Web sites store information in a small text file on your computer. This file is called a cookie. Cookies are short pieces of data used by Web sites to help count views on the site and to identify a Web user's browsing habits on their sites. For more information on cookies, consult your browser's Help file.

    To allow cookies for IE Internet Explorer 6.0:
    1. Select Tools menu, then Internet Options.
    2. On the Privacy tab, click Edit. Add the Monster domain(s) that you use and click Allow.
    3. Click OK.

    If you don't allow cookies for our site, you may not be able to view some information or take advantage of the customized experience we provide for our users.

    If you get the Cookies Not Enabled message:
    • Most cookies have an expiration date. If your computer's internal clock is improperly set, it may cause cookies to expire instantly.
    • Verify that third-party software on your computer (such as ad blockers and personal firewalls) aren't blocking cookies.
    • Check your browser's Settings to make sure that cookies are enabled and allowed per session. For more information on cookies, consult your browser's Help file.

    Q: How do I enable cookies? Top
    A: Please follow these instructions for enabling cookies:

    Internet Explorer 7.0 and 8.0 for Windows
    1. Select Internet Options from the Tools menu.
    2. Click on the Privacy tab.
    3. Click the Default button (or manually slide the bar down to Medium) under Settings.
    4. Click OK.

    Firefox (Mozilla)
    1. Go to the Tools menu.
    2. Select Options.
    3. Select the Privacy icon and check that Firefox will: Remember history.
    4. Click OK to save changes.

    Safari (Mac users)
    1. Click the Safari menu.
    2. Select Preferences.
    3. Click the icon labeled Security.
    To enable cookies:
    1. Set the option labeled Accept Cookies to Always.
    2. Click OK to save changes and close the dialog box.

    Internet Explorer for Mac
    1. Click the Edit menu.
    2. Click Preferences.
    3. On the left margin, under Receiving Files, click Cookies.
    4. Next to When receiving cookies, select Never Ask.
    5. Click OK.

    AOL for Mac
    1. Click the My AOL menu.
    2. Click Preferences.
    3. Click the WWW icon.
    4. Click Advanced Settings.
    5. On the left margin, under Receiving Files, click Cookies
    6. Next to When receiving cookies:, select Never Ask.
    7. Click OK and click OK again.

    Google Chrome
    1. Click the Tools menu.
    2. Select Options.
    3. Click the Under the Bonnet tab and click Content Settings button in the Privacy section.
    4. Check "Allow local data to be set (recommended)". This is the default setting in Google Chrome. This option lets first-party and third-party websites set and receive cookies on webpages you visit. First-party cookies are set by the website you're visiting. Third-party cookies are set by websites that have items embedded in the website you're visiting, such as advertisements, pictures, or videos. When you next visit the website, first-party and third-party cookie information is sent back to the respective websites.
    5. Close the tabs.

    Q: How to find Browser Version & Number Top
    A: To find browser name and version number for Windows browsers only

    1. Open your internet browser.
    2. At the top of the window, you should see the menu bar* (File, Edit, View etc). Click ''Help''.
    3. Select the option ''About __________ (Internet Explorer, Mozilla Firefox, Safari, etc)''
    4. The window that will pop up has all the browser details. The name of the browser will be the first thing at the top (along with a logo). Immediately below the title you will see the version number.
    5. Make a note of the browser name and the full version number.

    *If you do not see a menu bar:
    a. Check the top right of the screen for a button with a wrench on it. If this is the case, you are using Google Chrome, version number is not required. If not…
    b. At the top of the window, right click on the house symbol, and then select the ''Menu'' option. The menu bar should appear. Return to step 2.

    To find browser name and version number for Mac browsers only

    1. Open your internet browser.
    2. At the top of the window, you should see the menu bar* (File, Edit, View etc). Click the option to the left of ''File''; this will be the name of the browser (Firefox, Safari, etc).
    3. Select the option ''About __________''.
    4. The window that will pop up has all the browser details. The name of the browser will be the first thing at the top (along with a logo). Immediately below the title you will see the version number.
    5. Make a note of the browser name and the full version number.

    *If you do not see a menu bar:
    a. Check the top right of the screen for a button with a wrench on it. If this is the case, you are using Google Chrome, version number is not required. If not…
    b. Press the ''Alt'' button on your keyboard. The menu bar should appear temporarily. While holding Alt, click ''View'', select ''Toolbars'', and then select ''Menu Bar''. The menu bar will remain visible after you release the Alt button. Return to step 2.

    Q: How do I delete all cookies? Top
    A: Follow these instructions to delete your cookies:

    Internet Explorer 7.0 and 8.0 for Windows
    1. On the Tools menu, click Internet Options, and then click the General tab.
    2. In the Browsing History section, select Cookies and click Delete
    Firefox 4.x
    1. Open the Tools menu and click Clear Recent History.
    2. Choose the time range you want to clear.
    3. Drop down the Detail menu and select Cookies then Clear Now.

    Firefox 3.x
    1. Click Tools and select Options and Privacy 2. In the Cookies section, click Show Cookies then click Remove All Cookies 3. Click OK to close the windows.

    AOL for Macintosh
    1. Open AOL.
    2. On the My AOL menu, click Preferences.
    3. Click WWW icon and click Advanced Settings.
    4. On the left margin, under Receiving Files, click Cookies.
    5. Click the Cookie that you want to delete.
    6. Click Delete, and Click OK.
    7. Close AOL before accessing Monster again.

    Google Chrome
    1. Click the Tools menu (spanner icon).
    2. Select Options.
    3. Click the Under the Bonnet tab and click the Clear browsing data... button in the Privacy section.
    4. Check the option for Delete cookies and other site data.
    6. Click Clear browsing history and close the Options tab when you're done.